Inside Sales Executive

Job Description

• Responsible for customer service within the Sales Department and ensuring the company or corporation delivers the highest level of customer service possible.
• The responsibility of this position is to maintain good relations with existing customers to ensure quality of service and revenue goals of the company achieved. 
• Coordinates with other departments to ensure high level of sales, quality and customer satisfaction. 
• Implements sales strategies in conjunction with sales personnel. Maintains customer service policies and procedures. 
• Work with customers to provide and process information requests, inquiries from customers, resolve complaints if any.
• Coordinate with technical staff to propose ways to improve the product to the customer if required.
• Implements effective procedures and policies with management that are customer-focused;
• Regularly conducts scheduled meetings as necessary to discuss issues, present informational updates, introduce policies, conduct training, and address specific needs;
• Ensures telephones are answered on a timely basis and all customers are called back as requested;
• Ensures accurate entry of all orders;
• Get to the sampling requirements from customers and arrange delivery service timely.
• Identifies and tracks key customer metrics for efficiency and effectiveness (i.e. call volume, customer satisfaction responses, on-time delivery, etc.);
• Regularly updated information, new requirements from customers to support other departments to implement the procedures.
• Support other departments to contact with customer, technical support, and process group to examine a number of unclear information about programs related to orders.
• Coordinate with the departments involved in order processing to find the root cause and how to fix it when legitimate complaints from customers.
• Conduct an annual customer satisfaction survey with analysis report and follow-up action;
• Coordinates with Manufacturing Manager, Production Control, Engineering Manager and others as required on problem resolution or sales challenges;
• Seeks win-win solutions that benefit both the customer and the company;
• Communicates with customers independently or in coordination with the sales person;
• Supports the sales force in their mission of growing the business;
• Responsible for timely issuing, reporting, authorizations of invoicing;
• Establishes and monitors customer service performance standards;
• Develops and maintains order management plans for key customers;
• Manages return goods, and service programs;
• Develops processes to identify customer problems and resolve them expeditiously and efficiently;
• Responsible for effective response to customer requests;
• Responsible for monthly, weekly reports to higher level;
• Perform all other duties as assigned from time to time.

Requirements

• A minimum of 3 years of experience in sales and customer service, with demonstrated success in a target-drive 
• Excellent Customer Service and problem-solving skills;
• Need to be a self-starter, detail-oriented, and a conscientious team player;
• Import and export knowledge;
• Ability to speak English, and Vietnamese;
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyses information skilfully; Develops alternative solutions; Works well in group problem solving situations.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit
• Bachelor's degree in a business-related field or equivalent work experience 

How to apply

If you are interested in working with us, please send your CV to recruitment@metkraft.com